Shop Policies

Return & Refund Policy

Due to the handmade and small-batch nature of our products, returns are accepted only under specific conditions.

• Items must be returned in original, unopened packaging.
• Return requests must be made within 7 days of delivery.
• All returns are subject to review and approval by the shop owner.
• If approved, refunds will be issued to the original payment method within 5–7 business days.
• Shipping costs are non-refundable, and return shipping is the buyer’s responsibility.

To initiate a return, please contact me with your order details and photos of the item in its original condition.

Shipping Policy

All items are handmade and packed with care. Please allow 3–5 business days for order processing before shipment.

• Orders ship via USPS with tracking provided upon dispatch.
• You will receive a confirmation email once your order has shipped.
• Moss & Moonlight is not responsible for delays caused by the postal service or incorrect addresses provided at checkout.
• If your package is lost or damaged, please contact USPS as this falls under their responsibility. Moss & Moonlight takes no responsibility for lost or missing packages.

If you need a rush order or special packaging, feel free to reach out before placing your order. Email: MossMoonlight76@gmail.com